Support

Something is not working? Here is the fastest way forward.

Invoisary is developed continuously, and despite our care, bugs can occur. This page shows what you can check yourself, where the documentation is, and which details we need in order to fix a malfunction.

Documentation

Check the documentation first

The application documentation explains every area step by step - from capturing invoices through bank reconciliation to workflows and exports. Many suspected bugs turn out to be settings that are described there.

Open the documentationhttps://my.invoisary.com/docs

First steps

These steps resolve most short-lived problems within a few minutes:

  1. 1

    Reload the page

    Reload the page (F5) or with an emptied cache (Ctrl + F5 on Windows and Linux, Cmd + Shift + R on macOS). After an Invoisary update, an older program version may still be sitting in your browser.

  2. 2

    Repeat the action

    Try the action once more. If the error is gone, it was a temporary glitch. If it happens again, note the exact sequence - that is precisely what we need for the report.

  3. 3

    Try another browser or a private window

    A private window or a second browser shows whether an extension (ad blocker, password manager, script blocker) is involved.

  4. 4

    Update your browser

    Invoisary is developed for the current versions of Chrome, Edge, Firefox and Safari. Very old browser versions cause layout and functional errors.

  5. 5

    Check whether the data was saved

    Open the affected record again before creating it a second time. That avoids duplicate invoices or receipts.

Reporting a bug

If the problem persists, write to us. To fix a malfunction we have to be able to follow and reproduce it, so please tell us:

What did you do?

Which actions (mouse clicks, keyboard input) did you perform before the error occurred? Step by step, starting with the area you were in.

What was the expected result?

What should have happened, as you understood it?

What was the actual result?

What happened instead? Include the exact wording of any error message that appeared.

What are you working with?

Web browser including version number, operating system (Windows, macOS, Linux, Android, iOS) and device (notebook, desktop, tablet, smartphone).

When did it happen?

The date and approximate time help us find the operation in our logs.

Screenshot

A screenshot of the situation often says more than a description. Please make sure not to include data you would rather not share.

Example of a good report

Area:
Invoices → edit outgoing invoice
Steps:
Opened invoice 2026-0148, changed the second line of the item list to 3 units, clicked "Save".
Expected:
The invoice total updates to EUR 450.00.
Actual:
The total stays at EUR 150.00, and after reloading the line shows 1 unit again. No error message.
Environment:
Firefox 141.0, Windows 11, notebook, 30 July 2026 around 10:20.

Send the report

Write to our support address. The link below opens your email program with a prepared template.

Open email with templateOr write directly to: office@invoisary.com

When we fix a malfunction

We fix malfunctions that occur when all of the following conditions are met:

  • The malfunction affects a function listed in the Invoisary service description.
  • We receive a comprehensible error description from you containing the details listed above.
  • The malfunction is reproducible for us under identical or similar conditions.

These criteria follow our terms and conditions. Read the terms

The feature overview shows which functions are part of the service. View features

What happens next

  1. Confirmation of receipt

    We confirm that your report arrived and get back to you if we have questions about the description.

  2. Reproduction

    We try to reproduce the error from your details. If that does not work, we ask specifically for the missing information.

  3. Fix and feedback

    Confirmed bugs are fixed and shipped with one of the regular updates. You get a note as soon as the correction is available.

Urgent cases

If data is missing or an operation stopped halfway through processing, please do not immediately recreate the record and do not keep editing it. Contact us first - untouched records are considerably easier to analyse and restore.

Invoisary. Invoices, expenses, and budgets in one workflow.

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